The 5 Insanely Simple Difference-Makers in the World of SEO

What’s the difference between the companies on Google’s front page and the ones relegated to Page 2? Did the page-one-people spend more time or money? Do they know a top-secret SEO hack that they’re not sharing with anyone else?

All of the SEO agencies in Toronto have access to the same SEO research tools. We all read the same blogs and tweets. So what separates a successful SEO campaign from one that flounders?

What’s in their secret sauce? We can’t speak for everyone, but we use a mix of five key ingredients. They are the core strategies that we have built our entire agency on.

However, they’re not really secrets, per se. Because we’re going to share all five of them in great detail today… Just because we like you.

So, here are the five biggest difference-makers (in our opinion) in the world of SEO today.

1. Do Smarter Keyword Research

It very literally all starts here. You can’t succeed at any of the 4 steps that follow if you don’t have good keyword research.

If your company’s keyword research is more than 2-years-old, it’s time to run the numbers again. Keyword research definitely has an expiration date.

Updating your keyword research could reveal that, yes, you still need to go after many of those big-ticket/ high-competition search terms that you and your competition have been trying to own for the last few years. But trust us when we say a number of ripe keyword opportunities have popped up over the last few years.

Like we said earlier, we all have access to the same SEO tools. SEMrush and ahrefs are not invite-only. However, you want to hire an SEO agency that knows how to take a deeper dive into the research. You want someone who can find the new and less obvious keywords that could actually help your business in a major way.

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These “low-hanging-fruit” don’t have a high competition score because your competitors aren’t aware of them yet. However, they still have a high enough search volume to be worth your while.

Find these keywords before the other guys do. Make them a part of your on-page optimization, content, and link building strategy. Ranking for these keywords will send a ton of new traffic to your site.

2. Now, Do Next-Level Keyword Research

It is possible to do all of the right SEO-things for a piece of content, yet still see it underperform. It happens to the best of us.

Not too long ago, we created a piece of long-form content. We did our usual thorough keyword research. We wrote a strong piece (in our opinion), seamlessly worked the keywords into the text and optimized our brains out. However, the damned stubborn piece just wouldn’t perform the way we had hoped.

Then we performed some TF-IDF research and went full-SEO-nerd on it using Surfer. TF-IDF stands for “Term frequency–inverse document frequency.” It doesn’t replace your keyword research; it gives it a nitro boost. It shows you “the other words” that you may need to include in this piece to earn Google’s attention, based on what is already ranking.

It shows you the relevant words that appear in the top 10 results for whatever keyword/phrase you’re looking to rank for. These words could be viewed as conspicuous by their absence if you don’t use them.

Let’s say you’re writing a blog about Ontario’s best ski resorts. You’re going to do the usual keyword research and probably go after keywords like:

  • Best ski resorts in Ontario
  • Best ski hills in Ontario
  • Best skiing Ontario

You’re also going to include and optimize lots of tertiary keywords that talk about the cheapest lift tickets, the highest elevations, and the best apres ski spots.

That sounds like a great article. I’d click on it! But will it rank? Maybe, maybe not. If you want to give it the best chance to rank, give it a nitro boost of TF-IDF research.


Now we can see the top 10 rankers for this search term, and the frequency that certain words appear in these blogs.

What do we do with this research? Do we make sure the word “Resort” appears in at least 2.29% of our blog? No.

Look at this research and notice that the word ‘Toronto’ appears prominently in all 10 of the top-performing blogs. Does it appear in yours? This research tells us that you should probably mention each respective resort’s driving distance from Toronto. If you don’t, Google may see your blog as slightly less comprehensive than what you’re competing against.

You don’t have to optimize the word “Toronto,” but you should damn sure include it. Trust us when we say TF-IDF can uncover entire sub-topics that you forgot to cover. It can also make the difference between ranking and not-ranking.

3. Optimize for Search Engines, BUT Write For Human Beings

This is a balancing act that a lot of people in SEO struggle with. Google had been our target audience for years. But now Google is telling us to ignore them and to write for human users again.

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Google is telling us to pretend they’re not watching and just write naturally. That’s a bit like a driving test instructor telling you to pretend they’re not watching and just drive naturally. I wouldn’t exactly do 80 in a school zone in that situation, nor would I write a blog with no keyword optimization.

The art and the science of what we do is creating a blog that is well-optimized for Google bots, yet still enticing for human beings. But how do we do this?

Well, you still need your keywords. You still need to work them into your headlines, body copy, header, meta description, and image attributes. 

But notice how we said “work them into,” not “stuff them into.” For years, trying to meet a keyword density of 2.5% resulted in a lot of keyword stuffing and a lot of god awful blogs. But, in 2020, Google is more concerned with the quality of your keyword usage, not the quantity.

There’s No Such Thing as an ‘SEO Article’ Anymore

Write with a human audience in mind. You need to give humans a reason to click on your content, read it all, and maybe even share it. 500 words of keyword-stuffed nonsense won’t do that.

This represents a total shift in thinking for many. Marketers used to start writing a blog with only two goals: Hitting the word count and the keyword density. Now, there are bigger and more complex goals that may include:

  • A compelling headline and lead sentence
  • An interesting image
  • A logical flow
  • Being interesting, funny, or thought-provoking
  • A satisfying conclusion

This is a lot more work and it’s nearly impossible to automate, which is why a lot of agencies haven’t done it yet.

They’re still trying to squeeze 5-star articles out of 3-star writers. That’s not how it works anymore. You need actual writers who know how to write for actual human beings.

4. Built Relationships, Not Links

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Now it’s time to turn your attention to your off-page optimization.

This is sort of a blanket term that includes things like:

  • Your Google My Business listing
  • Online reviews
  • Social media
  • Directory listings
  • Media mentions
  • Guest blogs, and…
  • Pretty much any links pointing to your site

You may read that and say, “Guest blogging. Isn’t that dead? Does it still work?”

Well, in 2014, Google’s Matt Cutts famously said, “So stick a fork in it: guest blogging is done; it’s just gotten too spammy.” However, it’s important to remember that most guest blogs in 2014 really sucked. 

So, sucky guest blogs died in 2014. But in 2020, writing quality guest posts and getting them published on relevant and respected sites should be the core of your link building strategy.

It all starts with the focus on quality we mentioned in the previous section. If you can consistently write quality pieces that human beings actually want to read, an incredible thing happens: Site owners and bloggers actually want to publish your stuff. And they are the gatekeepers to good links.

If you approach them with a canned message offering them irrelevant and all-around-sucky blogs, you’ve blown the first impression and you will likely never get anything posted on that site. Your email address will go to their spam folder from now on.

You need to approach these site owners via good old fashioned manual outreach and a personalized message. And, you need to approach them with high-quality blogs that their readers will actually want to read. This means you won’t alienate site owners by:

  • Pitching them something that’s below the quality of their other blogs
  • Pitching them something that’s out of their theme (i.e. going to a food blogger with a plumbing story)
  • Pitching them something they literally just wrote about

Once these site owners get to know you and the quality of your work, they start to trust you. Now, the manual outreach is much easier because you’ve built a relationship.

Be Aware of Your Current Link Profile

Bad links don’t simply hold no value. They may hold you back. You might be getting punished with a penguin penalty as we speak.

You need to stay on top of your entire web footprint and be aware of all links pointing back to your domain, good and bad.

We could tell you how to perform a backlink audit, but we would rather let the experts at ahrefs show you how. That is the tool we recommend using, and their step-by-step is perfect.

5. Spread Your Link Juice Around Strategically

We’re spending a lot of time talking about links for a reason: They’re gosh-darn crucial. In fact, Google has confirmed that your links are one of the top 3 rankings signals.

If you get a good one, you want to make the most of it. Let’s say you’re a lawyer who gets quoted as an expert in the local paper for a story about divorce. That’s amazing and this is an incredible opportunity to get a nice link back to your site.

Where would you send this link? To your home page? Sure, that could work. This is what most people do and it’s always a win. But maybe you could do more. 

Maybe, instead of pointing the link to your home page at, you could send it to a high-value service page like

Do you want links from authoritative sites pointing to your home page? Of course. But once you start earning a few of these links via guest blogs or media mentions, you need to be strategic in how you spread the link juice around so you can also elevate your high-value commercial pages.

You don’t always get to choose where these links point. Newspapers, magazines, bloggers, and publishers may only send links to your home page, which is fine. This is still a win and a nice link back to your domain. But if you have the opportunity to specify your backlink and anchor text, be strategic by linking to a related commercial page using a keyword as anchor text.

Other publishers or media outlets may only offer you a nofollow link. This is not as good as a standard link, but you should still take it. As we have covered before, nofollow doesn’t mean no value.

Final Thoughts

As you can see, there are no cheats or hacks in this list. Just tested and proven SEO tactics that really work.

Everything we’ve covered today is what Google wants to see today and will still want to see 5 years from now. You don’t have to worry about being blindsided by an algorithm update. Most of Google’s major updates in recent years have rewarded the companies that produce quality content, and earn organic links.

As they said when they announced the Panda Update in 2011, “Google depends on the high-quality content created by wonderful websites around the world, and we do have a responsibility to encourage a healthy web ecosystem.” Everything they have done in the subsequent years has also been to reward high-quality sites.

So, focus on quality and strategy. The rest will take care of itself.

As always, if you don’t have time to worry about any of this, we would happily do it for you! Feel free to call us at 1-647-448-4449.

How Google’s Snippet Update Could Cost You 20% of Your Traffic

Does your business own a featured snippet for a keyword phrase? Do you also own an organic result below it on the same page?

… We’ve got bad news.

Last week Google confirmed an update to their snippets. Now, your domain can no longer have “duplicate” results in the SERPs, which is showing up as the featured snippet (the so-called zero position) as well as any of the organic results below it.

You can have one, but not both. And the one you keep may not be the one you want.

This can have absolutely massive implications for your traffic. Here’s why.

Google Updates the ‘Zero Position’ in SERPs

Last week’s changes to featured snippets were first noticed by Mark Barrera, who then tweeted to Google’s Danny Sullivan to confirm the changes.

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So, if you formerly occupied the zero position and any other organic position below the snippet, you would now just have the snippet.

This didn’t sit well with a number of business owners for two major reasons. First of all, the number of positions they had on the first page of a given SERP was just cut in half. Second of all, they may have kept the least desirable of the two positions.

The Value of Zero

Some marketers and SEO agencies in Toronto deliberately structure their content, aspiring to be the featured snippet for a longtail keyword or question. They see a snippet as a big SEO win.

Others feel that these snippets are massively overrated because the zero position typically has a relatively low click-through rate and leads to less traffic, despite being the most prominent listing on the page.

According to an extensive study by ahrefs, the #1 organic search position gets more than twice as many clicks as the snippet/ zero position. The snippet gets an average of 8.6% of the clicks, whereas the #1 organic gets an average of 19.6% of the click traffic.

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This is why so many marketers would much rather skip the snippet and just hold the #1 organic result.

However! If your company held that snippet position and the #1 organic result, this was a one-two punch that could give you up to nearly 30% of all the clicks from the front page.

Who Will This Hurt the Most?

This is bad news if you held one of the duplicate results we spoke of earlier. 

And this is particularly bad news if you went from having the snippet + top organic ranking to just the snippet. This means you could be going from owning 30% of the clicks to getting less than 10%.

This could obviously have a massive impact on your traffic, which could also cost you a considerable amount of leads and sales.


This is why so many marketers want to actively avoid the zero position, and many others are now asking how to get rid of their snippets.

Who Will This Help?

After Sullivan confirmed this update, he was met with the typical there-goes-half-my-traffic-type complaints.

To which he responded, “Featured snippets drive a lot of traffic. That’s why people often optimize for them. They also often tend to elevate pages that were further down the page to top position.”

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So, as maligned as they may be, there are a lot of marketers who feel that snippets do have value and getting one (or several) is a big win. As we mentioned earlier, there are a lot of companies that will structure an entire piece of content with the goal of winning the snippet for a longtail keyword.

A snippet can also be seen as a major win from a thought-leadership perspective. Your answer to a popular question has been anointed as the defacto answer by Google. It sits atop all of your competitors’ answers, whether you get a click or not.

From an SEO perspective, a snippet can have huge value if it promotes your content to the front page of Google from any other page. Traffic will drop by 95% when you go from Google’s first page to the second.

So, if earning a snippet suddenly boosts you onto the first page, this could be a game-changer for your site.

How Will This Impact Local SEO?

If you’re competing in the cut-throat world of local SEO, this will likely not have much of an impact on you. This update has no impact on local pack rankings.

Also, local SEO means you’re spending a lot of your time and effort staying on top of your content, your link profile, your online reviews, and your social media. Actively seeking snippets is probably not on your radar.

The odds of overtaking a national publication or company for a snippet are incredibly low, as the current site likely has far more backlinks and traffic than you can reasonably hope to earn.

For example, if you own a bike shop, you’re probably not going to overtake Wikihow for this search.

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Even if you could, would it be worth it? We’ve already explored how the snippet doesn’t earn the most clicks. Also, if you won this snippet, most of your traffic would come from searchers who are decisively out of your geographic area.

You’re likely better off focusing on good old-fashioned organic results for longtail keywords.

Can I Have My Snippet Removed?

At this point, you may be ready to trade your snippet position for a “lower” organic result for a given search term. And you wouldn’t be alone. The good news is, yes, you can do this and prevent it from happening again.

Here’s how:

Step1: Locate All of Your Snippets

You are likely aware of a few snippets that your site currently owns. However, if you decide that you don’t want them anymore, you should find and address all of them.

We recommend using ahrefs to do this.

Use this walk-through to see how to use their tool to find all of the featured snippets associated with your domain.

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Step 2: Nosnippet Tag Them

Now that you’ve found them, Google has provided this guide on how to tag your content and pages to prevent/ remove snippets.

You may have time to do this once or twice. However, you may not have time to do this in bulk, or on an ongoing basis. If this is the case, you should hire an SEO agency to help you build and manage all of your keyword rankings.

The Bottom Line

This is a fairly significant change by Google. However, how big this is for your business depends on your market and your focus.

If you don’t have any snippets out there, this is not something you really need to worry about. And if most of your SEO battles are fought locally, snippets are not really something you should worry about at all.

However, if you have a number of them out there, you should ask whether or not you want to keep them, or try to replace them with high ranking organic results.

If you have a number of snippet results combined with an organic result for the same keyword, you could see a serious drop in traffic over the next few weeks. You might want to consider nosnippet tags to focus on organic positions that may yield more clicks for your site.

As always, if you don’t have time to worry about any of this, we would happily do it for you! Feel free to call us at 1-647-448-4449.

5 Big Questions to Ask Yourself After Google’s January 2020 Core Update

Google went 13 whole days into 2020 without announcing a major update. I hope you all enjoyed the holiday. 

No rest for the wicked, let’s dive into this one. This was Google’s first broad core update since September of 2019 and appears to be a big one.

It caused massive fluctuations and the SEO community reported seeing spikes and drops across a number of different sites, in a number of different categories.

Despite the size of the update, there didn’t seem to be a major takeway, or one major thing (or industry) that this update targeted.

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The typical optimistic Twitterverse response to an update

In announcing this, Google actually did something I think is very helpful. They shared the link to a blog about how to react to any Google core update. And most of the points in this blog are actually points that they covered in a blog they wrote in 2011 after the Panda update.

Nine years later, it’s still great advice. The standards of what makes good and user-friendly content have not changed, even though the renewed focus on quality from the best SEO agencies in Toronto and the rest of the world has made it more important than ever.

In that blog, they ask you to look at your content and ask these 5 questions.

1. Would You Expect to See This Content in or Referenced By a Printed Magazine, Encyclopedia Or Book?

It’s time to think less like a marketer and more like a publisher. Nobody opens Google and thinks “Let’s see what SEO blogs can answer my question.”

They think, “Let’s see what articles can answer my question.”

We’re going to see a big shift back to editorial-style blogs in content marketing over the next few years. They will be a lot closer to something you would find at The Huffington Post and The Atlantic. What do I mean by more editorial style?

  • More long-form content and deep dives into topics
  • Better headlines and lead sentences 
  • More interesting images
  • Keywords that are imperceptible to the reader
  • More quotes from experts or statistics to back up the key points

These are the points of focus for magazines that are trying to earn human readers, as opposed to SEO clout. That’s why they should be your points of focus too.

Google’s Danny Sullivan tweeted after the BERT update that “BERT doesn’t change the fundamentals of what we’ve long said: write content for users.”

google update toronto

Human users are your target audience. Think less like an SEO firm and more like a publisher. This will result in better articles and more SEO wins.

2. Does The Headline and/or Page Title Provide a Descriptive, Helpful Summary of the Content?

Headlines are somewhat treated as an after-thought in the world of content marketing. For too long, headlines have simply been a few other words around your keywords.

Yes, you need to include your keywords in your headline to give google an idea of what the blog is about. But you still need your headline to convince humans to read it.

A lot of marketers don’t spend a lot of time on headlines… and it shows. Their headlines are flat and lifeless. Even if they appear in a social feed or Google SERPs, human users aren’t compelled or inspired to click them.

You don’t need Buzzfeed-level-shock-and-awe headlines. But you need to make some sort of emotional connection. Identify the paint point and write a headline that captures how your reader is feeling and how they want to feel.

3. Does the Content Provide Insightful Analysis or Interesting Information That is Beyond Obvious?

The key part of that question is “information that is beyond obvious.” Basically, are you going to do more than the bare minimum of research? Are you going to bring anything new to the table?

It’s highly unlikely you’re the first person to blog on any given topic. So, why should your would-be readers choose to click your content instead of all the others?

Are you offering a more local perspective? More updated statistics? A more easily digestible infographic? 

Ask yourself how you can go “beyond.”

4. Does Content Display Well For Mobile Devices When Viewed on Them?

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Mobile-first indexing is now the norm for Google. Even if you don’t think your target audience is going to look at your mobile site, Google definitely will.

The reality is that most of your readers are likely going to view your content from their phones on their lunch break or seated on the subway on the way home.

Don’t simply ask yourself how your content looks on a mobile device. Ask how it behaves on a mobile device. Is it easy for your users to click another article or your call-to-action without having to pinch or zoom?

A user viewing your content is great. However, a user clicking deeper into your site is where the big SEO and CRO wins happen.

5. Does the Content Provide Substantial Value When Compared to Other Pages in Search Results?

The key phrase: “When Compared to Other Pages ”

Earlier, we asked why someone would choose to click your content instead of the competition. To truly answer that, you need to be fully aware of what that competition looks like.

Take a look at what you’re trying to rank against. What are they doing better than you? What can you do better?

You may look at the high rankers and say things like: 

  • “Oh, well we don’t have the budget to make an infographic or video that looks like that.”
  • “We don’t have the time to invest in writing 3,000 words, or the money to get someone else to do it.”

And that’s very fair. Nothing is more daunting than trying to outrank someone who clearly has more money and resources than you. However, if they’re out-spending you, you need to out-something them. You can do something better than them. 

Maybe you can offer more locally-focused insights, like How Canada’s Stress Test Will Impact Oshawa Housing. You’re likely working with a company owner with years of experience in the industry. Tap directly into their brain to find unique insights and “substantial value” you can offer the reader.

You can take/ choose better pictures. You can be funnier. You can take more of a storytelling approach to make an emotional connection.

You can outrank more expensive content if you find something that makes you unique from what is already in the SERPs and then go all-in on it. 

The Bottom Line

When Google was explaining what to do after this (or any) Google update, they wrote, “We know those with sites that experience drops will be looking for a fix, and we want to ensure they don’t try to fix the wrong things.”

“Moreover, there might not be anything to fix at all.”

That’s a good way to look at it. There may be nothing “wrong” with your content, per se. You may have simply been vaulted and usurped by content that is doing something better than you.

Use the five questions we posed today to find out what that something is and resolve to do it better.

Rankings and traffic fluctuate. This is the reality of the SEO world. However, the way you respond to being knocked out of the #1 spot is how you learn to hold onto it next time.

Is Google’s Bedlam Update the Reason Your Rankings Went Crazy?

If you’ve noticed a big fluctuation in your local rankings, don’t worry, you’re not insane. It’s just Bedlam, that’s all.

Joy Hawkins was the first SEO expert to really report on these fluctuations and named it Google’s Bedlam update because it is “a scene of uproar and confusion.” Also, she added that she hates animal names, so The Lion update was out.

What’s really crazy is that Google actually confirmed the update and went into great detail into what it is, and what it’s all about.

The fluctuations caused by the Bedlam update were a result of Google recently implementing neural matching into local searches. The goal is for their algorithm to look beyond the words in a search query to truly understand the searcher’s intent, as Google attempts to:

  • Provide better search results
  • Reduce spam

Google tweeted that:

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How the Bedlam Update Impacts Local SEO

Neural matching uses machine learning to try to understand the true intent of a search. This means understanding and processing any synonyms or colloquialisms that could be associated with that search.

According to Google, “For example, neural matching helps us understand that a search for ‘why does my TV look strange’ is related to the concept of ‘the soap opera effect.’ We can then return pages about the soap opera effect, even if the exact words aren’t used…”

As you can imagine, this has already caused chaos. Local businesses are seeing their rankings fluctuate. Some are dropping right off of the front page results that they worked so hard to earn. Others saw themselves climb the rankings and claim new SEO real estate as their own.

How Bedlam Will Help Fight Local Spam

Have you ever done a local search for a business and come across a listing that is clearly no more than just a bunch of keywords stuffed in? You probably didn’t click it.

Google knows that you hate these listings and Google hates them as much as you do.

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Google is also looking to fight businesses doing other shady things like setting up multiple Google My Business (GMB) accounts, for the same business. These businesses may temporarily hack the system by setting up keyword-rich business names, all with different phone numbers.

This is their attempt to own the local market and push their competition out of the first page of the SERPs. Now, their only competition is themselves.

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In the past, Google very much relied on us to report businesses that did this. They didn’t appear to have a clear algorithmic way of catching GMB keyword-stuffers and/or duplicate accounts.  

The BEDLAM update would appear to be a big step forward in fighting this form of spam, which is good for everyone but the spammers. Businesses and marketers don’t have to deal with spammers being (albeit temporarily) rewarded, and searchers don’t have to put up with this nonsense in their search results.

Is This Part of the BERT Update?

After Google confirmed this update, the questions quickly followed. One of the most popular ones was “Is neural matching a part of the BERT update?”

For those of you who don’t work at an SEO firm in Toronto or don’t spend all day plugged into the Matrix, like we do, the BERT update was introduced by Google earlier this year

BERT stands for Bidirectional Encoder Representations from Transformers. It’s an open-sourced neural network-based technique for natural language processing (NLP) pre-training. Simply put, it’s AI that helps the Google Search algorithm better understand and adapt to the subtle intricacies of our language.

It’s easy to see why people would assume that Bedlam is part of BERT. They’re both B-words, they’re both machine learning/ AI-based. They arrived essentially back-to-back.

However, Google’s Danny Sullivan confirmed that they are not related in a Twitter post.

BERT update

Google has been steadily introducing BERT into more of its searches since November. They recently announced that it is now impacting queries in 70 different languages across the world.

It was also recently revealed that Bing has been using BERT in their search algo since April of this year. However, nobody really noticed. Because… Bing.

Bing and BERT

Microsoft wrote that “Starting from April of this year, we used large transformer models to deliver the largest quality improvements to our Bing customers in the past year.” 

“For example, in the query ‘what can aggravate a concussion’, the word ‘aggravate’ indicates the user wants to learn about actions to be taken after a concussion and not about causes or symptoms.”

They also claim to be now using BERT on a much larger scale than Google.

How to Prepare for Bedlam

The BERT and Bedlam updates have one other massive thing in common: There’s not a damn thing you can do to optimize for either of them. Well, that’s not totally true. To be more specific, there is nothing you can do outside of what you already should have been doing.

Both of these updates are Google’s way of algorithmically tapping into the way that human beings actually speak (and search), helping the algo understand more of the intricacies of language to provide better search results.

Simply put, Google continues to try to think more like a human being. So, the only way to optimize your pages and your content is to write for human beings. And you should already be doing that!

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If you have been writing content for Google’s bots (instead of human users), you now have a New Year’s resolution that you have to stick to for 2020.

Local SEO for BERT, Bedlam and Beyond

You can’t do anything to optimize your site for the Bedlam update, for the reasons we’ve just explored. However, you can use it as an excuse to make sure the rest of your local SEO optimization game is where it needs to be.

The good news is that a lot of the steps and tactics you need to take to rank locally can be done for free. Despite the popular myth, it’s hard to buy local SEO success. 

For example, about 80% of Google My Business (GMB) listings are incomplete or inaccurate. That is pretty much daring your competition to outrank you. It’s actually clasping your hands together and offering them a boost.

Moz has identified that your GMB listing as one of the most important ranking signals. They estimate that it accounts for about 25% of your ability to rank locally

local seo toronto

Courtesy of Moz

It’s also free of charge. It only costs you the time it takes to do things the right way. According to Moz’s data, it holds more SEO weight than your on-page optimization and your social media combined. 

You’re probably investing a lot of time and budget into your social and your on-page content, so let’s make sure you’re not negating all of that with a bad GMB listing.

Here’s what a well-optimized listing should have.

NAP (name, address, and phone number)

This is so crucial, and yet, so many businesses forget to update this.

A searcher’s location in proximity to your address will impact the search results they see. So, if you run a bicycle shop and someone in your area gets a flat tire, you want to ensure your business shows up as right around the corner.

If you move locations or add a second location, ensure you update it in GMB.

A Google Short Name

This is the latest addition to the GMB listing. If you haven’t touched your settings since April of this year, you definitely need to update this.

Don’t try to stuff keywords here. Go with a simple combination of YourNameYourLocation that falls under 32 characters. Using the bike shop example from above, you could go with DansBikesAndBoardsQueenWest.

You can change this up to 3 times a year, so you can try different combinations.

Business Description

Don’t treat this as an afterthought! Write a quick and concise business description. But, you need to be absolutely sure you follow Google’s guidelines.

Be sure to include any relevant products and services you offer. Something like, “We’re Toronto’s foremost bicycle sales and repair shop, offering such trusted names as Yeti, GT and Kona.” But do not stuff keywords in there by writing something like, “We sell mountain bikes in Toronto. We also repair mountain bikes in Toronto. We sell the Yeti SB130 Turq T1 Bike 2020 Storm, the Yeti SB140 Carbon C2 Bike 2020 Turquoise…”

If you’re going to add some numbers to help sell yourself, you can use milestone numbers such as, “We have 10,000 happy subscribers” or “Voted Toronto’s #1 Bike shop by BlogTo.” However, you cannot include any prices or promotional offers like, “Right now a Spring tuneup is $18.99.”

SEO toronto

You also can’t include any links or URLs, so don’t add your website or any social links.

Business Category and Subcategory

If you’re in a traditional and straightforward business like law or food service, you can probably match your offerings and business to the categories or sub-categories provided. However, if you’re in a newer sector or you have a complex business, it may be harder to match up.

Do the best you can and refer to Google’s support page if you have any questions.

High-Quality Images

How many images do you need? Well, the more the merrier.

Google recommends that you have at least:

  • 3 of your exterior 
  • 3 of your interior
  • 3 of the products that you sell
  • 3 that are representative of the services you offer
  • 3 of the food or drinks you serve (if applicable)
  • 1 of your common areas
  • 3 of your most popular guest rooms (if applicable)
  • 3 showing your management team and your employees

That’s 22 photo possibilities. Do you need all of them? According to BrightLocal, the median number of pictures is about 11.

However, what would happen if you added over 100? According to data from Search Engine Land, businesses with more than 100 images in their listing get:

  • 520% more calls than the average business
  • 2,717% more direction requests than the average business
  • 1,065% more website clicks than the average business
  • 960% more search views than the average business
  • 3459% more maps views than the average business
  • 713% more discovery searches than the average business
  • 1038% more direct searches than the average business

As you can see, there is no such thing as too much. However, there is no doubt that images are more valuable to some types of businesses than others. If you’re a law firm, you can likely get by with some good pictures of your building’s front, signage, team and lobby. Just make sure they’re better (and you have more) than your competition.

On the other hand, if you’re a bar, restaurant or hotel, your pictures could make or break your business. You need lots of pictures to tell your story and make people want to call you right now.

Again, all of these things are free to do, and you don’t need to hire an SEO agency to do any of them. You can fill in your own profile using the steps provided above. You can also take your own pictures, or use some of the ones that customers have taken.

Final Thoughts

The Bedlam update is not actually all that crazy. It’s another step forward towards Google matching their algo to the way people actually talk, and the words they would actually use to search for something.

There is nothing you can really do to optimize for it besides writing for human users (instead of Google bots) and use this as an excuse to make sure your Google My Business profile is tight.

Of course, that’s not the only factor that dictates how well your company ranks locally. There are countless other factors like the quality and quality of your online reviews, or your links.

A strong and well-optimized GMB profile isn’t going to guarantee ranking success. However, ignoring it will damn sure guarantee you’re working way too hard in other aspects of your SEO work. It’s amazing how many businesses pay thousands of dollars to bloggers and social gurus, yet skip over this absolutely free and absolutely crucial step.

If you want to make 2020 your best SEO year ever, give us a call at the number at the top of the screen!

Here’s Everything Wrong With The Wall Street Journal’s Report on Google. And There’s a Lot

The Wall Street Journal dropped a bit of a bomb on the SEO community last Friday when they published a report called “How Google Interferes With Its Search Algorithms and Changes Your Results.”

To which, most of us replied: “Oh this should be good.”

Turns out, the report was not very good. In fact, it has been nearly universally panned by experts in SEO agencies in Toronto and across the globe, with most of us calling B.S on a lot of what has been written.

Do you have any idea how hard it is to get SEO nerds to agree on anything? We’re a fairly opinionated bunch. We all have our views on what Google is and what it could be doing better. However, most of us read this article and felt it missed the mark by quite a bit.

It reads like they had a very clear agenda and a narrative they wanted to create to sensationalize a topic; a very important topic that doesn’t need additives to be interesting or controversial. 

There is a lot wrong with this piece. But here are a few of the most glaring.

1. “Said Glenn Gabe, an SEO expert”

Maybe this is just us. But, if we’re writing a massive exposé on the evils of Google and how it’s rigging the game, we’re featuring a quote from every SEO expert we can find.

However, this article only quotes one expert, Glen Gabe. And Gabe has been very adamant that he was misquoted. He also added that all conversations he had with these writers were supposed to be off the record.

Glen Gabe Tweet WSJ

Gabe told Search Engine Land:

“I was contacted by a writer from the WSJ in April of 2019 explaining they were researching a piece on Google’s search algorithm. During my calls (which were all off the record), it was clear that writer had a very limited understanding of how Google’s algorithms worked.”

He added, “Then I heard back that the editor refused to make the change. So they actually thought about it… and they said no.”

Search Engine Land’s Barry Schwartz is also one of the most respected and read writers in the world of SEO. So, naturally, the writers of the WSJ article reached out to him as well. After speaking with the authors, Schwartz also said he noticed they had a pretty glaring lack of SEO knowledge.

“… it was clear then that they had little knowledge about how search worked. Even a basic understanding of the difference between organic listings (the free search results) and the paid listings (the ads in the search results) eluded them.”

2. “Despite Publicly Denying Doing So, Google Keeps Blacklists”

To borrow a term from the world of poker, the authors had a few “tells” that pointed to them maybe not actually knowing what they were talking about. One tell could be how they use the word “blacklist.”

You bluffin’?

It’s an ugly and impactful word. I can see why the authors liked it so much. However, when you use it as a blanket term to describe most any actions Google takes, it loses impact. Google is said to blacklist everything from search terms, to websites, to publishers.

It’s used to describe Google removing sites from their rankings, while it’s also the word they use to describe Google “weighting” websites differently and not allowing certain words in autocomplete. These are all different things.

I don’t know if this word was deliberately chosen to act as a blanket term to resonate with people who don’t know much about SEO, or the author simply didn’t know any better. In either case, it hurts the story.

3. “Algorithmic Changes That Favor Big Businesses Over Smaller Ones”

This is another statement that appears to be made to rile up people who don’t know a lot about SEO. It paints a nasty picture of big bag Google stepping on the small business owner, while elevating their fat cat buddies at eBay, Facebook, and Amazon.

There is just one big problem with that… Wait, actually, there’s like 1,000. But I’ll try to stick to the top 3.

First of all, saying that Google favors big businesses over smaller ones is an incredibly myopic statement. Are small businesses at a disadvantage in the SEO world when competing against major brands? Big time, yes! However, that’s not because the algorithm discriminately seeks to destroy small businesses.

It’s because big businesses have:

  • Big web footprints. Many have been around since the dawn of the internet
  • Big marketing staffs
  • Even bigger marketing budgets

However, a small business can compete against major brands for search engine space. The best SEO agencies in Toronto, like ours, help entrepreneurs fight this battle (and win) every single day.

This may be how WSJ sees Google and small businesses

One of the most puzzling ways the article tried to explore this was pointing to Google’s relationship with eBay. The article quickly contradicts itself by also pointing to the numerous massive issues eBay has had with Google’s algo, which has caused eBay to actually pull their PPC budget on two separate occasions.

So, make up your minds. Are eBay and Google at odds with each other, or in bed together?

To be honest, we could kiss them for using eBay as an example. Because, eBay is the perfect example of how you can’t simply buy SEO or PPC success, no matter how many ads you buy. So, the big businesses have no real advantage over the little guy here. Or, at least not to the extent that this article would have you think.

There was a time where eBay essentially ran PPC ads for anything you could search Google for. The end results were pretty hilarious. If you wanted to buy a baby, or a perpetual motion machine, or even love, eBay claimed to have your hook up.

toronto SEO firm

This is pretty much shotgun blast marketing at its worst, and you can imagine why eBay didn’t feel like they were seeing a return on investment.

Of course, today the SERPs page looks entirely different than it did a few years ago. The adds are now at the top, not on the side.

However, it’s worth noting that having the 1# ad slot is far from a shoo-in that you’re going to get the click.

Your ad can earn more clicks than the one above it if it’s:

  • Better written
  • Has a better offer

This means small business owners can steal clicks from bigger companies if they take the time to make their ads better.

Smaller companies can also steal the click and the business if the #1 ad lets them down in any way.

Maybe the site is too slow. Or maybe the landing page doesn’t even have the product, service, or offer doesn’t even show up on this page. This is a big problem for major companies because of the sheer volume of PPC ads they buy. They sometimes struggle to make sure the ad and the landing page “agree” or match up.

Small business owners are smaller and more nimble, so they can ensure their PPC game is always dialed in.

As you can see, small business owners can compete with major brands. They simply have to know what they’re doing, or hire an SEO firm that knows what they’re doing. 

4. “You’re Kind of Just Left in the Dark”

Just after the eBay example, the WSJ article goes on to chronicle a sudden and alarming traffic drop for the website DealCatcher, who saw a 93% traffic drop overnight. Yikes, we feel for you.

However, the WSJ article says that DealCatcher’s traffic disappeared for “no apparent reason.” Well, yeah… The reason is never apparent. You need highly trained SEO experts to figure it out for you. If the reason was apparent, the solution would be too. You could go “beep boop, fixed.”

The article goes on to say that DealCatcher hired someone to look at the problem and liaise with Google on the issue. Then, magically, the traffic came back one month later.

Was it magic? Or was it something that the SEO person they hired did for them? Maybe, this happened after the Penguin update and DealCatcher was suddenly being punished for a bunch of spammy links out there. That could account for a sudden drop.

If a trained SEO professional audited their link profile and addressed the bad links, that could cause the traffic and rankings to return.

That’s not black magic. That’s SEO magic. But, we suppose that wouldn’t fit with the narrative of the story.

5. “Google Engineers Regularly Make Behind-the-Scenes Adjustments”

Well, duh. Of course, they do. Google has been pretty open about the fact that they changed their search algo 3,000 times in one year.

However, the behind-the-scenes changes that this article is claiming to be insidious start with Google’s autocomplete.

The article states that, “Google’s engineers have created algorithms and blacklists to weed out more-incendiary suggestions for controversial subjects, such as abortion or immigration, in effect filtering out inflammatory results on high-profile topics.”

There’s that nasty word “blacklists” again.

However, Google has made their treatment of autocomplete searches no secret, publically saying, “we’re careful about not showing predictions that might be shocking or offensive or could have a negative impact on groups or individuals.”

This is no secret and it’s a feature appreciated by most parents.

The WSJ article takes a deep dive into this by comparing the auto-completed results from Google and compares it to DuckDuckGo, who are, according to the article, “a privacy-focused company that builds its results from syndicated feeds from other companies.”

SEO Toronto agency

This is a bit irksome to SEOs for two reasons.

  1. The article is somewhat implying that the DuckDuckGo results are what you should be seeing– that these results are somehow interference-free
  2. I’m not sure why the WSJ worked so hard to prove Google does something that they freely admit they do.

The DuckGoGo results are definitely less-rated-PG. But, to be blunt, do you really care? It’s not like Google will censor your results if you type “Joe Biden is a moron” and press enter.

A Rough Week For Google

As if the WSJ article wasn’t enough to deal with, in the same week, Google also found themselves at the wrong end of an antitrust lawsuit, that also questioned their business practices.

50 of 52 states teamed up to file an anti-trust lawsuit against Google, with California and Alabama having the only two state attorneys general not taking part in it. Google is no stranger to antitrust suits, saying in their blog:

“We have answered many questions on these issues over many years, in the United States as well as overseas, across many aspects of our business, so this is not new for us.”

The Europian Union hit Google with a $1.7 billion antitrust fine in March of this year. Google fined €4.34 billion ($4.9 billion) in July 2018 for forcing their proprietary apps onto Android users, and a €2.4 billion ($2.7 billion) fine for steering consumers to its own shopping platform. In total, they have been fined €8.2 billion ($9.3 billion) since 2017.

However, making a case for an antitrust suit is harder in North America, with a looser definition of monopoly power. Chris Sagers teaches antitrust at the Cleveland-Marshall College of Law, and said that this lawsuit “will be a lot harder here than it was in Europe.”

Parting Thoughts

Haters gonna hate. Journalists gonna journal.

It’s somewhat surprising how an article that claimed to interview over 100 people couldn’t come up with an article that holds more weight.

Even Rand Fishkin (Moz and Sparktoro’s founder), who has been one of Google’s most vocal and visible critics at various times over the years, felt that the writers, “tried to shoehorn a narrative onto facts that don’t fit.”

He added:

“There’s a lot of unproven, speculative innuendo about how Google’s blacklists work, about the nefarious motivations behind their decisions, and no statistical or meaningful assessment of whether Google’s decisions are good or bad for businesses or users.”

The ethics of SEO is an incredibly important subject. However, if you’re new to SEO and want to read an article that explores this topic, the WSJ’s report is not the article to read. 

It’s essentially being ripped to shreds by most of the experts in the SEO community, including the only expert they actually quoted in it.

If you’d like to speak to an actual SEO expert about Google, we’d love to talk!

Is Google’s BERT Update the Death of SEO Writing?

As someone who has done a lifetime of so-called SEO writing over the years, I gotta say, I have never like that term. To me, SEO writing is sort of awful writing.

SEO makes it sound like the focus is solely on the search engines, ignoring human users. It sort of brings to mind the terrible and keyword-stuffed blogs and web pages we saw around the turn of the century.

So, I was very pleased to see Google’s Danny Sulivan say this when explaining how to optimize your content for Google’s new massive BERT update.

do nothing BERT Google

google bert update

What sweet, sweet music to our ears.

For years, there has been a growing movement in SEO agencies to stop writing for Google and start writing for human users. The BERT update will hopefully give us all the green light to really double down on this idea.

What is the Google BERT Update?

Of course, you need to be aware of the BERT Update. But, you also need to be aware of the fact that there is nothing that you or your SEO firm can do to optimize for it; Besides write good content. But more on that later.

The BERT update stands for Bidirectional Encoder Representations from Transformers. It’s basically an open-sourced neural network-based technique for natural language processing (NLP) pre-training.

Ok, now in English. BERT is AI that helps the Google Search algorithm better understand and adapt to the subtle intricacies of or language, in order to give everyone better search results.

How does that work? Take a look at this before and after example provided by Google: 

Parking google bert

Google said that: 

“In the past, a query like this would confuse our systems–we placed too much importance on the word “curb” and ignored the word ‘no’, not understanding how critical that word was to appropriately responding to this query. So we’d return results for parking on a hill with a curb!”

Or take a look at this example.

Google bert update

The algo before BERT didn’t quite grasp the usage of “for someone” in that query. The searcher wanted to know if they could pick up medication on behalf of someone else. The first search result would likely have meant the searcher would have to try some other combination of words, perhaps including “on behalf of” to get the results they want.

However, in the after-BERT example on the right, the algo now recognizes how the words “for someone” completely alters the meaning of the inquiry and provides a better result on the first search.

This is expected to have a major impact on snippets in the SERPS.

What Should I Do if I See an Increase After the BERT Update?

BERT gipfy

Does this mean you have the best SEO agency in the world?

This is certainly a sign that you’re doing the right things. If you see an uptick in rankings and traffic after BERT, odds are pretty good that you were one of the under-rewarded sites we spoke of earlier. The Google algo didn’t quite see how good your content was, but now they do. Again, there is nothing to do but maintain your commitment to creating good content. Don’t slow down now!

If you’re tempted to take your foot off the gas now that you’ve achieved the #1 ranking (or at least higher than your competition), please know that your competition is almost certainly going to notice that they have dropped in the rankings and double their efforts to regain it. You’re going to have to fight to keep these results.

What Should I Do if I See a Drop After the BERT Update?

No, you don’t need to fire your SEO agency just yet. There are literally thousands of things that can result in a sudden ranking drop. However, if you saw a sudden and significant drop last week, odds are very good it was because of the update. Blame BERT.

Analytics screen google bert update

Does a drop in traffic and ranking mean you’re not writing for users and focusing too much on search engines? Maybe. But there is another possibility.

It could be a similar situation to Google’s so-called-Medic update a few months ago. When asked what to do about a drop in rankings following the update, Google tweeted the response:

“As with any update, some sites may note drops or gains. There’s nothing wrong with pages that may now perform less well. Instead, it’s that changes to our systems are benefiting pages that were previously under-rewarded.”

So, it may not be a matter of you doing the wrong things. It could be a matter of your competition previously being under-rewarded for doing the right things, which gives them a little bump over you.

However, if you choose to use this as motivation to go all-in on creating better and more user-focused content, we support this 100%. This is absolutely never a bad decision to make and we can pretty much guarantee that the next Google update will also reward high-quality content. And so will the one after that.

Google is Begging for Quality, So Give it to Them

As we said, focusing on humans (and not robots) in your content writing has been a mantra in digital marketing for some time. And it’s one that we firmly, firmly believe in.

But, some of the best SEO firms still aren’t embracing this concept, even though Google is often the one trumpeting it.

Whenever Google takes to the Twitter-verse to explain what to do and how to prepare for their big update de jour, their messaging is often something like, “Just keep creating quality content.”

Google’s reps are always huge proponents of quality. In fact, John Mueller famously handed out some tough love in a help forum from a question about why someone’s site wasn’t being indexed.

“However, looking at the content, it seems a bit questionable to me, and I feel there’s still a lot of work to be done with regards to its quality,” said Mueller, bluntly.

“My recommendation would be to take the site down, and start over fresh with unique, compelling, and high-quality content that you spend time working on… Make something awesome, don’t just make a website.”

Elsewhere, we pointed out at the top of the blog that Google Danny Sullivan’s response to the BERT update was to focus on quality and write for the user. He said essentially the same thing back in August after a broad core update.

“As explained, pages that drop after a core update don’t have anything wrong to fix… We suggest focusing on ensuring you’re offering the best content you can. That’s what our algorithms seek to reward.”

Bert update google

Writing for Human Users and Search Engines

If you click on that Danny Sullivan link at the end of the previous section, you can see he also provides a checklist of sorts to ensure you’re publishing quality content. There’s a lot there, but that’s a good thing.

Following his advice means you’re committing to taking content seriously.

To be honest, most SEO agencies have not taken content seriously for the last few years. In fact, most feel inconvenienced that their blogs have to contain 975 other words to go along with their 25 keywords… and it shows.

Their checklist before publishing a blog would be:

  • Is the keyword in the title and the lead? (Yes /No)
  • Is there a keyword density of 2.5%? (Yes /No)
  • Is the blog free of spelling/ grammar errors? (Yes /No)

At no point would they ask:

  • Does this blog suck? (Yes /No)

Does this blog suck seems like such a simple question to answer, but SEO agencies have had a tough time answering it. To them, it’s abstract or subjective. It doesn’t fit on a spreadsheet.

We could fill 1,000 blogs on how to write better blogs. However, here are just a few things SEO agencies need to stop doing ASAP.

STOP Writing Boring Headlines

Boring leads and headlines will kill the blog and the reader’s interest before it even starts. They’re not going to read this just because you wrote it. You have to earn their click and their read.

It may help to write the lead last, after you have a better understanding of the story and know the most interesting part.

STOP Burying the Lead

If the headline makes a promise, you had better fulfill it right away.

For example, if you write a blog about how to install a showerhead, you had better not write 1,000 words about the best showerheads you should buy in 2019 before you write about how to install one. That’s called burying the lead and human readers absolutely hate it.

STOP Using One-off or Random Writers

If you use a content ordering system, you could get 4 writers working on 4 different blogs for the same client in the same month. This creates terrible content because each of those writers has no previous experience with this client and may not even have any in that industry.

Build content plans with the intent of finding a writer who can work on the same client, month after month. This way they can learn the client’s audience, offering, and industry.

STOP Using Passive Sentences

Some writers do it because they don’t know any better. Some do it because they’re trying to bump up the word count.

Yes, it has a time and place. But, too much of a passive voice puts your reader to sleep. It just reads like filler. So, write “I opened the box” instead of “The box was something that I opened.”

If you’re not sure of the difference between a passive and active voice, you can click here. Hint, that last sentence was passive.

Final Thoughts

We know, we know. Being told that you can’t optimize for an update this big can leave you feeling a bit uneasy.

However, there is a difference between not being able to optimize for BERT, and not being able to increase your odds of ranking in a post-BERT world.

Write great content that focuses on what the user would like, not what the search engines are probably looking for. Of course, get your keywords in there, but work them in organically. Don’t write a blog that reads like its only goal is to rank. Write blogs with the goal of entertaining or educating the reader and the rankings will come.

If you have any questions about BERT or any other Google updates, please feel free to reach out to us any time.

Google Made 3,200 Changes Last Year. Did They All Matter?

Google recently said that they made over 3,200 changes to their search algorithm last year.

To give you a little bit of perspective, James Harden led the NBA in scoring with 2818 points. So, Google changed more frequently than Harden scored.

Could you imagine having to change your digital marketing strategy every time James Harden scored? Well, changing it after each Google update doesn’t make much more sense. You can drive yourself mad and sabotage your results by constantly chasing Google’s algo. At our SEO agency, we’re firm believers in what John Mueller has advised us all to do.

Don't chase the algo

We take pride in being the best SEO firm in Toronto. This means we are plugged into the world of SEO news and updates all day long. It’s what our employees read about on the way home and talk to their friends about, because we’re simply unabashed SEO nerds.

We stay on top of algo updates, but we don’t change the playbook every time something happens.

If you’re doing the right things (the white hat things, basically), that means you’re creating good content, and organically earning links. That is basically the perfect utopian internet that Google wants to see. Every single update they do is another step forward to their algo rewarding companies that do the right things, while weeding out the rest.

As I’ve said before, right now, the algo makes more sense than it ever has.

If you’re publishing quality content, optimizing it the right way, and earning organic links to it, you are basically future-proofing your SEO success. You’re algo-update-proofing them.

An update is not going to arrive and pull the rug out from under all of the keywords you’re ranking well for. However, if you’ve taken some shortcuts over the years, you may be holding your breath with each update.

With that in mind, here are some of the biggest updates we’ve seen to Google over the last 12 months, and what they have meant to businesses and marketers.

Google’s Mobile-First Indexing

mobile first indexing

This update was probably the source of the most misinformation out there

There was a July deadline that was a bit misunderstood by some people. First of all, that July 1st deadline was NOT the official launch of mobile-first indexing by Google. Mobile-first has been slowly rolled out by Google since back in 2016.

The July 1st deadline was actually the date where mobile-first indexing was the default for all new (meaning not previously crawled or indexed by Google) sites from that day on.

This meant that if you were building a new site that was scheduled to go live after July, you had better make sure the mobile site was optimized. It’s 2019, so hopefully you were already going to do that. If you weren’t, we need to have a serious talk. Call me, like now.

If you had an older site that didn’t have a mobile-friendly site, odds are good that Google would have reached out to you via Search Console to let you know that you needed to change XY or Z for mobile-first indexing.

What This Update ‘Really’ Meant

Was mobile-first indexing the biggest update Google has rolled out in years? Yes. But it was rolled out slowly and systematically over the last few years. When they announced it in 2016, SEO people like us said, “Ok, $#!% is going to get real.”

But it’s been getting real for about 3 years now.

The big announcement 3 years ago served as an internet-wide notice that your mobile site is now just as important as your desktop site. Mobile-first indexing meant we all had to shift to mobile-first planning.

It’s good they gave us so much time to adapt because this was a significant shift in thinking for many. In 2016, if you had an online store or e-commerce page, you probably designed your mobile site concurrently with your desktop, because you expected a lot of purchases from mobile devices.

You wanted a frictionless buying experience that was “Tap, tap, ‘Buy,’ confirmation page.” There was no room for “Tap, tap, buy, whoops I hit ‘See More’ by mistake because the buttons are too close together on a mobile screen.”

That would lead to a lot of shopping cart abandonment, so your mobile site was crucial for your SEO and your CRO (conversion rate optimization).

But if you didn’t sell anything on your site in 2016, your mobile experience was probably an after-thought. That can’t be the case anymore.

Key Takeaway: Even if your users don’t look at your mobile site first, Google will.

Google Mobile Page Speed Update

Not only does your mobile site have to be optimized, it also has to be fast.

In July of 2018, Google rolled out the mobile page speed update. Most SEO’s assumed page load speed was a factor in mobile ranking (and desktop too, for that matter) but this made it official.

Google stated in their blog, “The ‘Speed Update,’ as we’re calling it, will only affect pages that deliver the slowest experience to users and will only affect a small percentage of queries.”

They did also add that a slower page may still rank well, if the content is found to be highly relevant.

They also provided a mobile experience tester for webmasters and business owners to see how their mobile site measures up.

mobile speed testWhat This Update ‘Really’ Meant

We’ve always known that faster is better. Quick load speeds help your CRO and your SEO, on both your mobile and desktop experience.

But, with this update, Google confirmed that speed is a major factor in your mobile’s SEO, and showed us how speed impacts your bounce rate:

mobile bounce rateKey Takeaway: Make your mobile site fast and make it good.

Google’s Broad Core Algorithm Update

In August of 2018, Google announced a “broad core algorithm update.” But what did it involve?

Nobody really knew and Google wasn’t going to tell us. Google is notoriously tight-lipped about the finer details of their algo, and only give us the information that they want us to have without ever being too specific.

Imagine KFC was announcing that they were changing one of the herbs in their secret 11 herbs and spices recipe.

Reporter: “Can you tell us which one?”
KFC: “Well, doing that would give you clues into what the rest of the secret is. So, no.”

What This Update ‘Really’ Meant

This was a tough one to lock down. We didn’t notice any significant changes.

However, the updated was dubbed the “medic update” by some in the SEO community. Search Engine Roundtable posted a survey asking how the update’s impact. 42% of the respondents were in the ‘medical, health, fitness, healthy lifestyle space’ answered that had some sort of impact. Hence the informal title of “medic update.”

medic updateOf course, Google gonna Google.

They responded by saying “remain focused on building great content. Over time, it may be that your content may rise relative to other pages.”

There is no fix

While this was a frustrating non-answer to many people who just saw a drop in ranking and traffic, it does line up with what we believe: Keep creating good content and earn organic links and you will update-proof your web presence.

Key Takeaway: Business as usual.

Google’s Fixes to Indexing and Search Console

Google is not completely shrouded in mystery. Recently they were quite transparent and open about issues and bugs in their indexing and Search Console.

1. The Indexing Issue

What happened? Google admitted that they had “temporarily lost part of the Search index.”

In an attempt to push an update live, a malfunctioned removed “small number of documents” from the index. This means some sites disappeared from the index, which means you could have gone from page one of the SERPs to nowhere to be seen.

Google’s techs quickly found the issue and reverted to their most recently saved files. However, this took just shy of a week to detect and fix, which means some companies were missing from the SERPs and lost a week’s worth of traffic to their competition.

2. The Search Console Issue

The above indexing issue bled into search console as it was incorrectly reporting and displaying inaccurate results.

The Search Console database paused reporting for April 15th-30th while Google fixed things. This left a number of marketers without the data they needed for month-end reporting and other marketing activities.

What This Update ‘Really’ Meant

It meant that Google is not perfect and doesn’t pretend to be.

This was a slightly-uncharacteristic and borderline refreshingly open response to issues they had. Which is a great sign, because everyone who works in SEO craves data and transparency.

Google also provided the best ways to report a bug or issue:

  • Check our Webmaster Community, sometimes other webmasters have highlighted an issue that also impacts your site.
  • In person! We love contact, come and talk to us at events. Calendar.
  • Within our products! The Search Console feedback tool is very useful to our teams.
  • Twitter and YouTube!

Key Takeaway: If you have an issue with Google, don’t waste your time trying to get someone on the phone.

The Google Maverick Update

This was another quizzical update, with a lot of chatter in the SEO community and almost nothing said from Google.

SEO pros and pundits saw their screens light up with unexplained fluctuations across the board in July of this year. These fluctuations remained just as unexplained when they were brought to John Mueller’s attention.

He stated that, “I don’t have any update news. I saw a lot of blogging and tweeting on updates, so I don’t know what is specifically happening there. I don’t know. We will see. I haven’t chatted with Danny (Sullivan) about that. So, not quite sure.”

Ok, no answers there.

With no official word from Google, the update was unofficially dubbed “Maverick,” mainly because the trainer for Tom Cruise’s Maverick dropped online that same week. And to be honest, the trailer does look amazing.

SEO companies had nothing to draw from besides their own proprietary data they were seeing across their own site. For example, Barry Schwartz of Search Engine Land wrote that, “the general consensus was that this was a weird update and hard to find patterns with. Even when comparing it to previous core updates, this one seemed different.”

maverick updateWhat This Update ‘Really’ Meant

To be honest, this is a really good cautionary tale and case study for why you never chase the algo. If you lived and died by reacting to fluctuations, this update would have literally killed you.

There was almost no confirmation nor explanation from Google as to what happened, nor any consensus in the SEO community to what really happened or whom it really happened to.

If your business took a hit, don’t overreact. If your business saw a boost, don’t overreact. Don’t drive yourself nuts trying to make heads or tails of this one.

Key Takeaway: Don’t Go Chasing Algos

Parting Thoughts

Again these are only a few of the updates Google made over the last 12 months.

You probably don’t have time to keep track of all of these changes, nor take them apart and determine what they really mean. You’re better off hiring SEO nerds like us to stay on top of them for you.

As you read above, Google is not exactly overloading us with too many details about each upcoming or recent update.

They very literally have to play their cards close to their chest to protect the integrity of the entire internet. If they ever came out and said “You need to do exactly XY and Z to rank #1” it would create total chaos. Every marketer and business owner would do it at the exact same time and it would be impossible to actually rank. Google would immediately have to issue another update to fix the mass damage done by the last one.

This is why they give us vague, and often cryptic, details about any changes that have been made, and it’s up to the SEO community to test out what works and what doesn’t to draw our own conclusions.

Of course, we have our own theories and methodologies for what works in today’s world of SEO. If you want to ask me about them, feel free to contact us any time.

Did Google Just Reclassify NoFollow Links as Sorta-Follow Links?

Any time Google changes anything from their end, there is an expected amount of subsequent freaking out and overreacting from the SEO community. We’re an excitable bunch.

So, when Google announced that they’re making changes to nofollow attribution (something they introduced in 2005 and have not changed since), the reaction from nearly every Toronto SEO agency and pundits was pretty predictable. A lot of people were not pleased and let their freak out flags fly.

How big were these changes? Substantial. Google clearly had a lot of meetings and a lot of Hangouts to discuss this one, as this represents a massive shift from their side. You don’t simply change something after 15 years on a whim.

But, how big is this change to the average small-to-medium-sized business (SMB) or typical webmaster? Not very, actually.

Allow us to explain.

How Did Google Change NoFollow Attribution?

Man coding

For the last 15 or so years, you would add a nofollow to a link that you wanted to link to, but you don’t want to:

  • Endorse it
  • Send it any SEO link juice
  • Have Google crawl it. Maybe it’s a link in a comment or a forum

Your nofollow was your Swiss Army Knife coding that you could use for all 3 of these situations. But, last week Google announced that nofollow attribution was evolving. Now, you could choose from 3 different options, depending on your situation.

As of this week, we now have:

  1. Nofollow: For links that you don’t want to provide any sort of rank boost to, or endorse in any way.
  2. Sponsored: For links that were created as part of advertisements, sponsorships or other compensation agreement
  3. UGC: For user-generated content, such as comments or forum posts.

Three instead of one. It’s an interesting move on their part.

“The web has evolved since nofollow was introduced in 2005 and it’s time for nofollow to evolve as well,” said Google in their blog.

“Today, we’re announcing two new link attributes that provide webmasters with additional ways to identify to Google Search the nature of particular links.”

Why Did Google Change NoFollow?

Google made this change in the name of making it easier for them to crawl our websites, which benefits both the search engine and the search engine optimizers.

“Using the new attributes allows us to better process links for analysis of the web. That can include your own content, if people who link to you make use of these attributes,” said Google.

Of course, there was the typical blowback of jaded SEO pros who questioned the real reason why Google did this. But that’s to be expected and more on that later.

And Now the Part Where Everyone Loses Their Mind

Those were not the only changes that Google announced. They also stated that: 

“When nofollow was introduced, Google would not count any link marked this way as a signal to use within our search algorithms. This has now changed. All the link attributes — sponsored, UGC and nofollow — are treated as hints about which links to consider or exclude within Search.”

Wait… What. Did they just say that nofollow links could now be followed as a “hint?” And what is a hint, exactly? 

Cue the explosion from the SEO masses.

google update angry mob

The Fallout/Freakout 

Google’s representatives then had to take to Twitter for the always wildly unenviable task of explaining and defending these changes to a Twitterverse full of SEO pros carrying torches and pitchforks.

There were questions about “what’s in it for us?

No follow update

There were the usual complaints about how much more work this will be for SEO firms and professionals.

No follow update

And the ever-present concerns about forced adoption.

No follow update

When Will These Changes Take Place?

The three new link attributes (sponsored, UGC and nofollow) all work right now, and they are currently being taken as hints by Google for ranking purposes. Google has also announced that nofollow will become a hint as of March 1, 2020, for crawling and indexing purposes as well.

For a visual aid on all of the changes and the timelines, check out this helpful graph from the people at Moz.

Who Will These Changes Impact the Most?

In our somewhat-humble-but-pretty-darn-sure-of-ourselves opinion, this is going to have almost no impact on the average SMB, or SEO company and that represents a number of SMBs.

This will most likely impact large companies, publishers or higher-end sites with:

  • Multiple digital properties to manage
  • Blogs, videos, or other content with a lot of comments (USG)
  • Sites that host community forums (also USG)
  • Companies that have a large number of affiliate links generating income

For everyone else, this is likely something that is not going to really impact you. It’s pretty much business as usual. Google has openly said that you don’t have to do anything at all because of this change. It’s great to be aware of this, but it’s not really actionable.

What Did Google Mean By a ‘Hint’

The most second-guessed part of the announcement was clearly the word hint, and what that means exactly.

Our interpretation: The link will not be crawled… Unless it’s earning a lot of clicks and attention, which is a “hint” to Google there could be something noteworthy on the other side of this link and perhaps they should crawl it after all.

Google has said that:

“Why not completely ignore such links, as had been the case with nofollow? Links contain valuable information that can help us improve search, such as how the words within links describe content they point at. Looking at all the links we encounter can also help us better understand unnatural linking patterns.”

“By shifting to a hint model, we no longer lose this important information, while still allowing site owners to indicate that some links shouldn’t be given the weight of a first-party endorsement.”

As a writer, I personally like to picture the people at Google on a Hangout call obsessing over the verbiage to use and finally landing on the word “hint.”

“Signal? No, the word signal is far too strong. How about tip? Too obtuse or mischievous? How about hint?”

Do I Need to Audit My Links?

Well, you should always regularly audit your links. But should you audit your links just for the purposes of these changes? You can.

Again, you should be mindful of this distinction for future links. But, Google has stated that you don’t really need to change your links retroactively. If you leave user-generated content as simply nofollow, you’re fine. There should be no penalty or change whatsoever.

However, Google said the one exception could be, “If you flag a UGC link or a non-ad link as “sponsored,” we’ll see that hint but the impact — if any at all — would be at most that we might not count the link as a credit for another page.” 

They added, “In this regard, it’s no different than the status quo of many UGC and non-ad links already marked as nofollow.”

However, if you’ve not taken a look at your links in some time and want to use this as an excuse to perform a much-overdue audit, by all means, have at it. One of the good passive effects of any major update is that it forces us to stop and look at what we’re doing and revisit the big picture.

SEOs can get so caught up in the day-to-day granular minutiae of creating mountains of content, it helps if we can regroup once in a while.

How Do I Audit My Links?

ahrefs link audit

If this is your first time auditing your links, don’t worry, automated software can do most of the heavy lifting for you. You don’t need to comb your site to test all of your links, or Google your company and your name and your phone number to try to find all of the links pointing back to your site.

There are a number of software solutions out there to help you audit your link profile, but we highly recommend ahrefs.

You can get a free (or cheap) trial of ahrefs and perform a full link audit in under 30 minutes. They walk you through how to do it here. This can help you: 

  • See your entire link profile
  • See your competition’s link profile (which is amazingly helpful)
  • See any bad links that may be hurting your SEO profile
  • Find new opportunities

Why Would I Want to Audit My Links?

Your link profile is the essence of your off-page strategy, which is worth about half of your SEO clout.

Your site’s ranking could be being held back by a spammy link as we speak. Google’s Penguin update really cracked down on bad links. You need to know if you’re currently being penalized. The good news is that if you are, the Penguin is now part of Google’s core algo, so you should see the results fairly quickly after you clean up your backlink(s).

The other upside that this audit presents is to find new opportunities by looking at your competition’s links. If a reputable site linked to them, there could be an opportunity to approach them to link to you. If someone ran a guest post from your competition, maybe they will run one for you too.

This can lead to some huge SEO wins and help you fill your content calendar for the next year.

Link-Building and NoFollows

link building nofollow

You would never actually build or work towards a nofollow link, right? What would be the point in that? That nofollow won’t be crawled or pass on any SEO link juice to your site, so why bother?

Well, we do it. Other SEO companies have straight-up laughed at us for doing it. But we still do it. Here’s why.

You need a certain level of moderation and restraint in your link building campaigns and strategies. If you just go full bore 100% of the time with hardcore aggressive link building tactics, Google is going to notice for all of the wrong reasons.

You’re going to set off warning bells that tell Google, “These guys are too aggressive, they’re trying to manipulate.” Now, all of your effort has been wasted, while both your links and your content are now meaningless.

We see nofollow links as sort of a PH balancer to level out link building tactics. We add in just a bit to keep things level. That way, our web trail has more variety.

Doing too much of anything can put your link building efforts in jeopardy, if you’re not careful and mindful of the trail you’re leaving. If you have given all of your writers a checklist that says you absolutely need to put a keyword in the opening paragraph, that’s going to leave the wrong type of trail.

So, in this regard, nofollows absolutely have some value. It’s not exactly exciting big-win-territory if you hire an SEO agency. You’re not anxiously awaiting your monthly report so you can see how many nofollow links they built you. But it should still be done. Try to see it as unglamourous maintenance that ensures the machine runs.

At the same time, there is also this new talk of hints. Major publications are somewhat famous for nofollows in the middle of their stories. So, if you happen to earn a nofollow on a big site, Google may see it as a hint if it’s garnering some attention. This could be a major win.

To be honest, I would have counted a nofollow from a big website as a win, even before these updates and hints becoming a thing.

Final Thoughts

To recap, this is a big move for Google, but probably not a huge move for you, unless you have a lot of:

  • Web properties to manage
  • User-generated content 
  • Affiliate/ paid links

You don’t really have to do anything right now, if you’re an SMB. Perhaps be mindful of the 3 new nofollow attributes for the future.

As we said, if you did want to use this as an excuse to revisit or audit your links, this is almost never a waste of time. You can identify anything that is hurting your SEO right now, while finding new ways to beat your competition.

Of course, if you want to hand off your link-building and off-page strategy to an SEO agency full of really smart SEO nerds, we would love to help!

Are User Reviews Overrated?

Is there a disconnect between how important restaurant owners think their online reviews are, compared to how important customers feel those reviews are?

A restaurant point of sale and management system called Toast recently released a whitepaper that stated:

  • Almost half (49%) of restaurant owners say online reviews are influential
  • But, only a third (35%) of customers say online reviews influence them

Huh. Ok, processing… From the perspective of an SEO company in Toronto, we must say this does not compute.

Based on the data on the browsing/searching habits we’ve seen from customers over the years, Toast’s findings don’t quite jive with us. We can tell you that restaurants are among the most Googled businesses across the globe, and data has always pointed to search engine results driving consumer behaviour.

Here are some other stats to consider:

  • BrightLocal has reported that 90% of consumers read online reviews before visiting a business
  • They also added that 84% trust online reviews as much as a personal recommendation
  • The Harvard Business School reported every one-star increase in a Yelp rating means a 5 to 9% increase in revenue
  • Reviewtrackers has reported that 94% of customers surveyed said a bad online review has convinced them to avoid a business
  • Customers are willing to pay 31% more for a well-reviewed business

We were not a part of the Toast survey data gathering, but it is entirely possible the customers they surveyed may not realize how much that online reviews will actually influence their purchase decision.

You could ask people something like:

Question: How important would you say online reviews are in choosing a restaurant?
Respondent Answer: Only Somewhat

But if we dig a little deeper:

Question: Would you go to a restaurant with 2.0 stars?
Respondent Answer: No 

Question: Would you go to a restaurant after reading that it’s way too expensive?
Respondent Answer: No 

Question: Do you check menu items online before visiting a restaurant?
Respondent Answer: Yes

When you break it into individual questions about their buying behavior, the big-picture-answer is, yes, online reviews are important.

So, if you were a restaurant owner who read the Toast statistics and was about to dial back your spending/ efforts on online reviews, think again.

Online reviews are more than just a foot-traffic driver to get people into your business. They are an absolutely crucial part of any successful local SEO campaign.

Are online reviews overrated from an SEO perspective? Hard, hard no. In fact, they may be dangerously underrated by many.

The Impact of Online Reviews on SEO

If you’re a small-to-medium-sized business in a competitive market, your online reviews are a huge part of your local SEO strategy and they are the pillars of your off-page strategy.

Your off-page strategy needs to involve real effort going into:

  • Your Google My Business listing (Moz has ranked it as most important)
  • Your online reviews
  • Link-building & brand mentions

How much weight is given to your reviews in relation to other on and off-page factors? Good question! Sadly, this is not like your credit score where FICO tells you that your payment history is worth 35% of your credit score. Google doesn’t tell you how much your reviews are worth. And it’s a good thing they don’t because that would create chaos in the world of local SEO.

Here are some universal truths that data has proven:

  • High-ranking sites have more good reviews
  • They also typically have a larger number of reviews, in general
  • Good reviews help your SEO more than bad reviews, but…
  • Bad reviews aren’t always that bad (More on that later)
  • It is almost impossible to rank in a high-competition local market without them

There is also no magic ratio that expresses how much good a positive review helps you, compared to how much a bad one hurts you. I can tell you that if I knew that number, I would not share it for free in a blog. I would be living on my own island right now and rule the world of local SEO.

Good Online Reviews Help David Fight Goliath 

SEO Reviews Restaurant

Let’s say you run an amazing (but small) steak house.

You want to earn enough SEO clout to steer people away from international steak giant, The Keg. You may wonder how the hell you’re supposed to do that. The Keg probably spends the equivalent of your restaurant’s entire yearly revenue on social media ads alone, right?

You can’t take them down, but you can stand next to them!

Your reviews are your greatest SEO weapon in this battle. The Keg has (way) more money than you, but they can’t buy good reviews (more on that later). This levels the playing field.

But you may say, “They get more customers, they’re a bigger name, and they have been open longer. They already have over 2,000 reviews and an average of 4.5. How are we supposed to get that?”

You don’t need to get that. You can be listed right next to them with 200 reviews and an average of 4.6. That could very well earn you a listing right next to The Keg, and now you’re a part of a lot more conversations about people’s dinner plans.

People Like to Help the “Little Guy”

It may actually be easier for small businesses to gather online reviews, compared to a major chain.

I don’t know about you, but if I get a slice from Pizza Pizza and the teller asks me to review them online, I’m like, “Nah, you’re good without me.” But, if I get an amazing slice from a new Mom and Pop place and they ask me for a review, I’m like, “Yes! That pizza was amazing. I must tell the world! I want these guys to do well and stay open forever.”

So, if a Keg waitress gives customers the bill and says “Don’t forget to review us online,” a lot of customers won’t give it a second thought. But, when they’re in your steak house, they’re more likely to think, “Yeah, I think I will. This place is great and I want to help them.”

They may even leave a review on the Uber ride home. 

It’s an easier ask for a small business, but you still need to ask the right way.

How to Get More Good Online Reviews

Good reviews do not simply appear because you’re amazing. You may think the secret to great reviews is delivering the best possible offering and customer service. But that’s far from the case. It certainly helps, but good reviews are not built on good intentions.

The businesses with most good reviews don’t simply have a great offering, they have a great system to encourage reviews. Like anything else in SEO, you need a strong system in place. You need a goal, a plan, and means of measuring success.

One of the first things you need to do is make sure you’re properly registered as a business with Google so you can actually get reviews. You can learn all about that by clicking here.

The rest blends elements of marketing and psychology.

user review seo

Know What You’re Up Against

You’re probably already aware of this: People are more likely to leave a bad review for a bad experience.

The old adage used to be that a happy customer will tell 2-3 people about their experience but a dissatisfied consumer will share their gripe with as many as 20. The numbers always seemed to fluctuate, depending on who you talked to. However, the message is always clear. Bad experiences resonate more, and people are more likely to share them.

It’s not that we’re all terrible and whiny people who would rather complain than praise. It’s just a matter of what resonates more. 

Think about it. Which experience is more memorable?

  • That time you waited in line forever and they still screwed up your order, or…
  • That time you ordered your coffee with no problems whatsoever

Which story would you be more likely to tell to coworkers in the lunchroom later? The bad one, clearly, and it’s not your fault. It’s just simply a more memorable, and sadly, shareable experience.

This means that if bad experiences stand out more in people’s minds, we have to give them a reason to review good ones. 

Know the Rules

Some people will tell you the secret to getting more online reviews is simple: Ask for them.

Well… that’s simply not true. The biggest problem with that is that Yelp does not want anyone asking for Yelp reviews in any form at any time. Ever. They want all of their reviews to be completely unsolicited and totally organic. 

Yelp takes this seriously and is getting better at catching the people who violate their policies every single day. 

However, many other major review sites like Google and Tripadvisor do you allow you to ask for reviews. They just don’t want you to:

  1. Pay for them in any way
  2. Misrepresent the truth or lie in them

Assuming you’re not targeting Yelp, there are a number of organic ways you can encourage customers to review your company.

Train Your Staff

Get your sales or customer service staff to remind customers to review you, right after an interaction where the customer is satisfied and their opinion of you is high.

This is why servers should do this after a meal and not before. But again, if you’re a restaurant, don’t let your servers use the Y-word that rhymes with “help.”

Swag/Print Materials/ Take-aways
You can also put reminders to review you online on your take-out menus, fridge magnets, business cards, or flyers. 

Emails and SMS Reminders
Once you have your customer’s email address or phone number, you can send them a gentle reminder/ nudge that their feedback is valuable. But, be careful as Google says you’re not allowed to “solicit reviews from customers in bulk.”

Your Website and Social Channels
It’s also good to have “Review Us” buttons and sections on all of your web properties.

Never Ever Do These Things to Get More Reviews

Now that we’ve reviewed the organic and above-the-grade ways that you should earn your reviews, we will now cover the black-hat shortcuts that will get you banned from review sites in a hurry.

Or you may get a humiliating banner on your Yelp page for 90 days, letting everyone know you cheated.

yelp consumer alertNever, ever do any of these things.

Review Your Own Company:
This includes getting any members of your staff to do it. The one exception may be asking your employees for good Glassdoor reviews. This is legal, but a lot of employees still hate doing it.

Create Fake Accounts to Write Good Reviews
We can’t believe people still do this. You WILL get caught and you WILL pay for it. In fact, you might even go to jail. Seriously!

Hire a Third Party Person or Company to Write Fake Reviews
Just don’t do it, for all of the reasons we listed above.

Offer Incentives For Leaving a Review
No matter what you come up with, it is very likely going to tread too closely to paying for good reviews.

It doesn’t matter if it’s a discount, or a promotion, or free sample. You’re best to err on the side of caution and just avoid incentivized reviews.

Write Bad Reviews On Your Competitors Review Sites
This can get you banned, and it also just simply reflects very poorly on your brand.

You come off very unprofessional and petty.

Can a Bad Review Be a Good Thing?

bad reviews SEOThere is an old saying in Hollywood that all press is good press. Does this apply to your online reviews? Is any review a good review that can help your SEO ranking?

We wouldn’t go that far, but there are definitely a few upsides to a bad review.

1. Volume is a Good Thing

Google’s ranking algo is incredibly complex and constantly changing. As such, nobody can truthfully say that a good review will help your ranking, nor how much a bad one will hurt, nor what the totality of all your reviews may do. You just can’t.

There are some who can say, “We increased our reviews from X to Y, and saw our ranking jump to Z. This caused our traffic to blah blah blah.” That’s anecdotal and isolated. It’s also very tied to a local market. A bad review in Toronto could have a completely different effect than one in Manhattan.

Two things we know for sure:

  1. Google will showcase the brand with the best reviews
  2. They will also showcase the ones with the most reviews

In this regard, yes, adding to the number of reviews you have is likely a good thing, provided you can offset the bad review with lots of good ones.

2. Legitimacy and Truthfulness are Good

You also need bad reviews to be taken seriously.

You need a mixed bag of both good/ bad reviews to be respected and accepted by both the review site and your would-be customers. Ironically, you need a few bad reviews for people to believe that your good reviews are all legit.

Nothing but glowing 5-star reviews is a red flag to Yelp or Google that you are faking your reviews. And it sends the exact same signal to the people searching for your business. You’re simply too good to be true.

So, in this case, a 4.8 likely looks better than a 5.0. People look at a 5.0 and say, “Pfft. Fake.” But they look at 4.8 and say, “Oh damn.”

Research has proven that customers are more likely to respond to moderately positive reviews, compared to widely positive reviews.

Everyone knows that nobody is perfect. There were critics who didn’t like The Beatles White Album or The film The Shawshank Redemption. Nothing can garner 100% good reviews. 

Even the online mattress mega-seller Endy brags about a slightly imperfect 4.8 rating on their site, front and center. They understand the legitimacy of the number, and that buyers will know that 4.8 is actually freaking awesome. 

3. You Can Turn a Bad Review Into a Success Story

This is a very legitimate opportunity to turn a detractor into an advocate, or a hater into a fan. 

The individual attention that you spend addressing a negative review (or comment on social media) can go a long way and make a lasting impression with this once-angry customer.

Google actively encourages you to interact with your bad reviews, and points to it as a way of gaining local SEO success.

Of course, there are also services that will help you intercept a bad review from a customer before it’s posted publicly, such as:

But we will take a deeper dive into them later.

4. You Can Turn Bad Reviews into Great Blogs

Sometimes a hurtful review can be the best things to ever happen to you. 

They say that when you lose, you should never lose the lesson. So take your bad reviews and make the most of them.

The root of their complaint is clearly that customer’s pain point. Someone else will have the same pain point. This is all invaluable and unfiltered market research. Put your pride aside and learn from this.  

Take the bad review, in its entirety (swear words and all), and ask yourself:

  1. What is this customer’s overarching complaint? Was this about quality? Wait times? Pricing?
  2. What are the words they’re using to describe how they feel? Annoyed? Hurt? Disappointed?
  3. Was this just one unhappy customer or is this pointing to a trend?

Take the verbiage and the pain points from this and turn it into targeted blog content and whitepapers that talk about this. If there is a common complaint, this is a forum to explain why.

For example, let’s say you’re a keto-friendly bakery. Someone gives you a bad review saying they drove all the way across town and you were out of the keto pizza crust that they really wanted. Maybe a few people have expressed a similar complaint.

Write a blog about how your pizza crust is made by hand and you can’t get this level of keto-friendliness and tastiness in a mass-produced crust. It has to be made with love and care by hand, which is how you do it. It sells out so quickly, because it’s so dang good, but so dang hard to make.

Do I Need a Customer Review Software?

There are a lot of legitimate tools that can help you mine, cultivate and manage your customer reviews across all platforms. You can use a single solution to manage your Google Reviews, Yelp,, Tripadvisor or whatever you need.

They include:

However, these solutions are not cheap and can often be a big investment for a small business.

Is it worth your money to invest? If you’re in a very competitive market and can see a clear return-on-investment from better online reviews, it is definitely worth considering. Or, if you’re finding that you’re spending too much time managing them manually, you should also consider it.

Keep in mind that these programs are not autopilot mode for your reviews. They can do a lot to help you manage and organize, but they still require someone to use the program and “own” it. If you don’t want to tie up any of your own time or staff worrying about this, your best bet is to likely work with an online reputation management firm.

At the same time, if you’re considering a software solution because you’re dealing with a plague of bad reviews that you want to remove/move down, you should definitely work with a reputation management firm, because this requires an entire strategy.

Parting Thoughts

So, are online reviews overrated? In a nutshell, no, not even close.

There is a reason these reviews are the new currency in the world of local SEO. Google has always rewarded organic tactics to boost your brand’s web presence, and this definitely includes a strong trail of legitimate online reviews.

Like everything else in SEO, you can’t really buy success here. You need to put in the work to earn it. It’s not easy and it doesn’t just happen simply because you did a really good job. You need to cultivate online reviews, but not too aggressively, particularly when it comes to Yelp… Yelp needs to be handled with care.

If you have any questions about online reviews or reputation management, please feel free to reach out any time.


What Did Google’s July Deadline For Mobile-First Indexing Really Mean

We’re still hearing a bit of confusion about what exactly happened to Google’s ranking algo on July 1st, so let us clear the air.

Here’s what it wasn’t: July 1st was not the start of mobile-first Indexing. It was also not the deadline to make sure your site was up to Google’s mobile-first standards.

Here’s what it really was: All new websites (not previously crawled by Google) would be indexed mobile-first by default.

The short answer is that if you launch a site after July 1st, expect the mobile site to be looked at first. Which should not be a big deal, because most new sites should be built with mobile in mind and any SEO firm in Toronto should know how to optimize that.

The July date should have absolutely no bearing on current sides, and your site should have already been optimized. If it’s not, your homework is very late and the teacher would like you to stay after class to discuss it.

mobile first notificationWhy All the Confusion?

To be blunt, Google has been promising mobile-first indexing since November of 2016 and has rolled it out in various stages ever since. It may be hard to follow it all, if you haven’t been plugged into the SEO scene every day like we are.

At a glance, here is how it played out.

Friday, November 4, 2016
In the same year that mobile traffic surpassed desktop traffic on a global scale, everyone wondered when Google will start to put more weight on mobile sites when assessing your web presence. 

Google makes it official and announces mobile-first indexing as a way of adapting to how we’re all searching for things. No hard dates or specifics are announced, just an industry-wide feeling that, “This is huge.”

Monday, December 18, 2017
A bit more than a year after the Winter-is-Coming-like warning, Google states that:

“We continue to be cautious with rolling out mobile-first indexing. We believe taking this slowly will help webmasters get their sites ready for mobile users, and because of that, we currently don’t have a timeline for when it’s going to be completed.”

This confirms two things:

1. Google is serious about doing this the right way and wants us to all understand the scale of what is happening

2. If you haven’t optimized your mobile site, you really need to get on that.

A lot of people make their mobile site their New Year’s Resolution. 

Wednesday, December 19, 2018

So this is Christmas. What have you done (to your mobile site)?

A year after their last big announcement that mobile-first is being slowly rolled out, Google reports that mobile-first indexing is currently used for over 50% of their search results. They add that websites that are now being indexed mobile-first will be notified via Search Console.

If you have not acted on the previous warnings, you are very much behind at this point.

Monday, March 26, 2018

Google announced they are now switching over websites that appear to be following their best practices guide.

Tuesday, May 28, 2019

This is the first time Google puts a hard date on anything.

As we mentioned earlier, Google announced that, as of July 1st, all new sites that have not previously been indexed will now be indexed mobile-first by default, because, “Most new sites seem to work fine on mobile,” according to Google’s John Mueller.

As for all sites that were launched or created before July 1st, Google says they will continue to contact webmasters about their readiness.

mobile first indexThursday, June 27th 

Google introduces more mobile-first reporting in Search Console.

This shows you that you have been switched and the date you have been switched, so you can properly analyze how the switchover has impacted your traffic and other metrics.


How to Succeed in a Mobile-First World

If the entire Google algo shifting wasn’t enough incentive to make you think mobile-first, here are some stats to consider.

  • 88% of local business searches on a mobile device let to either a call or a visit for the business within 24 hours. This means mobile customers are buy-ready customers.
  • 60% of the people who search for local business use smartphones
  • 65% of people use their mobile phone in their “buying moments,” meaning they want to buy this thing right now and they will be frustrated if your site won’t let them do that

How do you set your mobile site up for SEO success? You need to focus on the mobile experience.

Mobile User Experience (UX) and SEO

If you have a user who is in the midst of a micro-moment or buying moment, don’t stand in their way. Google can tell when someone abandons your site or the shopping cart without buying anything.

There are a number of things that can ruin this experience:

You Have Intrusive Pop-ups, Interstitials or Overlays

Is it pretty much impossible to do anything on your site without clicking your pop-up newsletter or whitepaper CTA? This is a big no-no for UX and Google has warned webmasters about this.

If you’re suffering from this, we recommend referring to Google’s guidelines.

Your Videos Don’t Work on Mobile

This is immediately off-putting for a user and they will likely leave right away.

We recommend using Google Web Designer to create mobile-friendly animations in HTML5.

Your Users Have to Pinch and Zoom to Read/ Do Anything 

Are your users clicking one button by accident when they’re trying to click another? Do they have to pinch and zoom to read your text? These are also UX and SEO killers.

Once again, we strongly recommend you read Google’s Guidelines on how to properly space your elements.

They take a nice, deep dive into how everything should look and function.

You Have Too Little SEO Content

There is less space to work with, but the exact same need for SEO content. Google still needs good old fashioned text to read to know who you are and what you’re all about. With less screen space to work with, you simply have to be more strategic in how you place it.

Picture your mobile screen, divided into thirds:

The Top Third:
Is your logo, banner, and call-to-action (CTA). This CTA is the whole point of the whole page, so you want it clear and accessible. 

The Middle Third:
This is where you briefly describe your offering as concisely as possible. You will also put your social proof here, which could be your awards badges, industry certification, big-ticket client logos, or a great testimonial.

The Bottom Third:
This is where things can get a bit more text-heavy and you can add most of your SEO-rich keywords. This is also a great place for a dropdown menu that opens up more space for more content.

Need Help With Your Mobile SEO?

The real secret to success in a mobile-first world is mobile-first planning. Our creative and strategic thinkers can help your entire web presence.

Want to start now? You can click here to get a free consultation.

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